⌕
Good evening, Evander.
Margot has been busy — 23 calls handled today, 7 bookings, and $2,140 in deposits collected.
Calls answered
23
↑ 21% vs. yesterday · 0 missed
Bookings
7
↑ 2 from y'day · 6 service · 1 estimate
Deposits collected
$2,140
3 paid in-call · avg $713
After-hours captured
11
48% of total · 2 emergencies routed
Live · 02:14
Maria Santos
· (510) 555-0142 · returning customer
Live transcript
Margot · 0:02
"Hi, this is Margot from Apex Plumbing — how can I help you tonight?"
Caller · 0:08
"Yeah hi, my water heater's leaking. There's water all over the garage floor."
Margot · 0:13
"That sounds urgent. Have you been able to shut off the water valve to the heater?"
Caller · 0:21
"Yeah I shut it off. It stopped, but the floor is still wet."
Margot · 0:27
"Got it — water's contained. I have a tech 18 minutes from your address. Want me to dispatch him with a same-night replacement quote, or schedule first thing tomorrow?"
Caller · 0:38
"Tonight please. How much?"
Margot
Intent
🔥 Emergency · 95%
Sentiment
Stressed
→ trending calmer
Lead score
A+
Returning customer · LTV $4,820
Margot is about to
✓ Quote $1,450–$1,890 install range
✓ Dispatch Mike R. (closest tech)
✓ Collect $300 deposit via SMS link
✓ Dispatch Mike R. (closest tech)
✓ Collect $300 deposit via SMS link
Knowledge health
87%
↑ 4 pts this wk
last refresh 2h ago
Service area pricing96%
Emergency triage rules100%
Tech availability78%
Warranty / parts62%
2 gaps detected this week. Margot dodged questions about "tankless install pricing" and "weekend emergency surcharge." Resolve →
Recent conversations
Today · all channels
| Caller | Channel | Intent | Sentiment | Outcome | Length | Time |
|---|---|---|---|---|---|---|
|
David Chen
(415) 555-0188
|
📞 Voice | Estimate | Positive | ✓ Booked Tue 9 AM | 4:12 | 7:42 PM |
|
Maria Santos
(510) 555-0142
|
📞 Voice | 🔥 Emergency | Stressed → Calm | ⏱ Live now | 2:14 | live |
|
Aisha Patel
aisha.p@gmail.com
|
💬 Web chat | Quote | Positive | ✓ Quote sent · $1,890 | 6:48 | 6:14 PM |
|
Tom Whitaker
(415) 555-0193
|
📱 SMS | Reschedule | Neutral | ✓ Moved Wed 2 PM | 1:02 | 5:33 PM |
|
Carla Reyes
(415) 555-0144
|
📞 Voice | Service | Positive | ✓ Booked + $300 deposit | 5:36 | 4:50 PM |
|
Unknown caller
(unknown)
|
📞 Voice | Spam | — | ⊘ Filtered | 0:08 | 3:11 PM |
Showing 6 of 23 today
View all conversations →
Integrations
Margot writes to these on every conversation.
🛠Jobber
● Connected
📅Google Calendar
● Connected · 4 calendars
💳Stripe
● Connected
📊HubSpot
⚠ Reauth needed
🏠AppFolio
+ Connect
Phone numbers
3 numbers · all routing through Margot.
(415) 555-0188
Main · published on website
(415) 555-0190
After-hours emergency
(415) 555-0193
SMS-only · review reminders